Frequently Asked Questions

Why can’t you provide me with my loved one’s personal information; facility number; or bed availability information?

Due to safety and security concerns for residents and staff we are unable to confirm a resident’s placement in our program or to provide any information regarding the resident’s program without that resident’s written consent.

When can I visit my loved one?

Any person wishing to visit a resident must first be approved by staff. This process should be completed during the resident’s orientation period and involves proper identification of the visitor. Those eligible to visit are: mother, father, or legal guardian; siblings; children; grandparents; and one (1) significant other.

When are visiting hours?

(Residents sentenced to CCA by the County Common Pleas Court)

12 noon – 3:00 pm Saturday & Sunday at CCF


(Bureau of Prisons Referred Residents)

7:00 pm – 8:30 pm Tuesday at the Day Reporting Center

1:30 pm – 3:00 pm Saturday & Sunday at the Day Reporting Center


(State Transitional Control, Treatment Transfer, and Post Release Control Residents)

5:00 pm – 6:30 pm Thursday at the Day Reporting Center

3:00 pm – 4:30 pm Saturday & Sunday at the Day Reporting Center


(State Transitional Control, Treatment Transfer, and Post Release Control Residents)

5:30 pm – 7:30 pm Wednesday, Saturday, & Sunday at the Operations Center



5:00 pm – 6:30 pm Thursday at RTC III

3:00 pm – 4:30 pm Saturday & Sunday at RTC III


*The resident handbook explains in detail the rules and procedures for visitation

What can I bring for my loved one when they first enter the program?

Residents may have an authorized family member, significant other, or friend drop off the following when they first arrive at CCA:

  • One week’s worth of clothes
  • No more than 5 pairs of shoes
  • Alarm clock
  • Personal Identification
  • Medical/Insurance card
  • All prescribed & over the counter medications

How long until my loved one can have visitation?

All residents must clear the intake process and have their visitors list approved by the Program Director

What classes does CCA offer?

CCA offers a variety of classes for residents to participate in so they may successfully reintegrate into the community. Please see the programs page for a complete list of classes and class descriptions.

Are residents allowed to have cell phones?

Residents are allowed cellphones for use outside the facility with the Program Director’s permission. No cell phones are allowed inside the facility. A pay telephone is provided for resident use in the recreation room. No incoming calls are permitted and residents may not use the telephone after 11:30 pm. Pay telephone rate: $0.50 = 30 minutes of talk time. It is suggested that residents bring a roll of quarters with them at intake; however, a change machine is available.

How long until residents are allowed to work?

Residents are restricted to the facility for a period of time determined by their legal status. During this time, residents may not leave their facility for any reason except court and medical appointments. Please discuss the restriction length with your loved one.

How long until my loved one is able to go out on social passes?

Please see the response above.

What are the rules about resident money?

Residents may have up to $50 for personal expenses on them per week; all other monies must be deposited in the resident’s account. Any withdrawals from this account over $50 must be approved by the resident’s case manager.